Warranty & Service Requests

Manufacturer's Warranty: 12 Months

Experiencing an issue with this product?

If your product is faulty or damaged, please complete this form and we will forward your request to the manufacturer's service department right away
 

Ordered the wrong product or changed your mind?

Our priority is our customers however we have to respect our suppliers' strict returns policies. We live in a world of high volumes and slim margins to keep prices down. For these reasons, our suppliers charge 25% restocking fees if you change your mind about a purchase or order the wrong item and then want to exchange it for another.

If your order needs to be re-routed or returned to its warehouse(s) of origin after being collected by a courier, many additional people become involved to facilitate your return.

Unless there is transit damage, a manufacturing defect or a mistake on our end, you will be responsible for any re-delivery and restocking fees.

If you have any questions about the product or want to confirm any details at all, please contact us before ordering.

We do not offer returns, refunds, exchanges or credit notes in cases where you have placed an order and you change your mind.

For more information, please see our Returns Information